At an organisational level there are multiple challenges businesses face, with regard to the effective delivery and receipt of communications and associated document management requirements.
Neopost works with organisations to understand these challenges on an individual level, in order to determine the best route for meeting these challenges.
As one of our Alliance Partner customers, we will work with you to gain insight, understand business relevancy and any internal procedural requirements in order to provide appropriate platforms for ongoing business process effectiveness.
Corporate businesses, from a physical location perspective, can be highly disparate and diverse. Requirements, such as the delivery of organisation wide communications, can be impacted by the physical infrastructure of multiple locations. Centralisation of communications, in both digital and physical forms, can deliver significant returns to the organisation. In migrating towards centralised services, organisations can realise financial benefits in production, resource and speed of delivery. Benefits can be further realised by accessing volume related tariff benefits and the introduction of more automated delivery processes. By considering centralisation for both inbound, as well as outbound communication, further cost savings can be attained.
Although often pivotal in supporting organisational objectives, communications are often not deployed in the most effective manner. The introduction of a more automated document creation and delivery process can enable significant cost reduction. A similar approach to physical communications can also be employed, for example by formatting mail to achieve the most cost effective postal tariffs.
For an additional area of financial benefit, organisations can also look to implement a move towards digital communications and the digitisation of inbound items.
The modern day customers are using an increasingly diverse variety of communication channels and devices, so customer engagement is becoming evermore complex. Whether social channels such as Facebook or Twitter, email, voice, in-branch or physical mail, customers have an expectation that the experience will be consistent and secure across all channels. They also expect to be listened to, and treated with respect. It is important to understand and be guided by your customers’ communication preferences. Additionally, capturing and leveraging the information they send back to you to improve the relevance and increase the value of the communication process, will boost CSAT ratings and share of wallet.
Data accuracy and integrity are at the heart of what Neopost Customer Information Management stands for. The organisation provides data quality tools and solutions covering every customer touch point – from address validation at point of capture, through to master data management implementations.
The value of customer data is highly dependent on its quality. Especially in larger organisations with many different IT systems and customer facing employees, getting and keeping reliable data is not easy.
Within the communications environment digital migration is one of the key topics for all organisations to consider. The benefits in such considerations encompass both internal factors, such as cost control and efficiencies, as well as external factors such as customer preferences and customer experience.
At Neopost we understand that organisations are at different stages of their digital journeys and, in order to best meet customer and organisational need, strategies encompassing both traditional and digital delivery and receipt must be considered.
Working in such an individual manner allows us to assistance organisations regardless of where they are on the digital journey. Seldom do we recommend wholesale change, but more usually we work with organisations on a more evolutionary path towards digital migration.
Document management is a broad topic and one that has reach throughout most organisations. Typical document management requirements cover the creations, management, tracking and storage of documents and covers both traditional paper based documents as well as digital document assets.
Other considerations that should be made, around the document management space, include records handling, content management capability, version control, imaging as well as workflow integration.
All of these elements, as well being important in their own right, need to also be considered within the auspices of information governance and compliance.
Increasingly, organisations need to be mindful of their information governance procedures and compliance, in line with evolving legislation. The penalties for distributing information and sensitive or personal data to the wrong individuals can be significant. Effective production of documents can ensure that information is always received by its intended recipient, thus demonstrating compliant document processes.
For many of our enterprise customers there exists a significant requirement in managing large fleets of mailing equipment and other hardware assets.
Fleet management is one of the core business competencies of Neopost’s Alliance Division and forms an integral part of our customer propositions.
Many providers will not go further than providing support to existing assets that customers have in situ. At Neopost we take a much more holistic and long term view.
Whilst maintaining existing asset management information and ensuring that the entire fleet is operating effectively, in order to maintain business critical communications processes, we also look to understand the future landscape.
With the ever evolving change in technologies and equal changes in customer need, we work with our Alliance Partner customers to maintain efficiencies at all times. From maximising uptime and optimising productivity of existing equipment, to sharing our industry knowledge about future trends and technologies, your Alliance Business Manager will work with you to meet your requirements, both today and tomorrow.